Students’ Satisfaction with Academic Services in State-Owned Tertiary Institutions in Akwa Ibom State, Nigeria
Keywords:
students, satisfaction, higher institution, Academic servicesAbstract
The study examines students’ satisfaction with the educational services rendered by Akwa
Ibom State-owned tertiary institutions. Survey–research design employed a questionnaire to
collect data from 292 students to evaluate their satisfaction. Mean, percentage, and analysis
of variance (ANOVA) were used to analyze the data. The result showed that the students were
averagely satisfied with the educational services rendered by Akwa Ibom State-owned
tertiary institutions. The students expressed the highest satisfaction with the time allotted for
each lecture as they were always suitable. The worst dissatisfaction was the attitude of the
lecturers; they were not friendly, accommodating, or encouraging. These findings did not
have significant differences across the schools and gender. Therefore, lecturers should reset
their minds to accommodate, encourage, and be professionally friendly with the students. The
school libraries should be accessible, conducive, and equipped for students’ learning.
Examinations should align with the course contents. All schools should set up Quality
Assurance Units to monitor educational services and ensure the expectations and quality of
services to the students.
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