Organizational Culture and Service Delivery by Health Information Management Practitioners in the Federal Teaching Hospitals in Southwestern Nigeria
Keywords:
Organizational culture, service delivery, Health Information Management Practitioners, HIMPs, Federal Teaching Hospitals, leadership styleAbstract
This study investigates the influence of organizational culture on the service delivery of Health Information Management Practitioners (HIMPs) in Federal Teaching Hospitals in South-Western Nigeria. This study employed the survey research design. The population comprises all HIM Practitioners employed in the Federal Teaching Hospitals in South-Western Nigeria who have been duly registered and are licensed by the Health Records Officers Registration Board of Nigeria (HRORBN). A preliminary investigation shows that the Federal teaching hospitals in the six states in the South-West geopolitical zone have a total of 325 HIMPs. A total enumeration method is employed to gather information from the 325 HIMPs that constitute the study population. The instrument for data collection is a structured questionnaire. The instrument is validated. The copies of the questionnaire are administered to the respondents by the researchers and six research assistants in the six Federal Teaching Hospitals and Federal Medical Centres in Southwestern Nigeria. The data are analyzed using descriptive and inferential statistics. The study provides compelling evidence of the significant influence of organizational culture, leadership style, and staff training on service delivery of Health Information Management Practitioners (HIMPs) in Federal Teaching Hospitals in Southwestern Nigeria. Consequently, the management of the healthcare institutions should prioritize the development of a positive organizational culture that values collaboration and teamwork among HIMPs.
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