Work Environment and Service Delivery of Health Information Management Practitioners in University Teaching Hospitals in South-West, Nigeria
Keywords:
Health information management practitioners, Out-patient, Work Environment, Service delivery, University teaching hospitalAbstract
This study investigated work environment (physical, behavioural) and service delivery (tangibility, reliability, responsiveness, assurance, empathy) of Service delivery by Health Information Management (HIM) practitioners in university teaching hospitals in the South-West, Nigeria. The study employed survey design. The population comprised 417 HIM practitioners and 468,654 outpatients. Total enumeration was used for HIM practitioners and Krejcie and Morgan’s formula was used to derive a sample of 422 outpatients. Cronbach’s alpha reliability coefficients for the constructs ranged from 0.70 to 0.97. The response rate was 100% and 94% for outpatients and HIM practitioners respectively. Data were analysed using simple and multiple regressions. Findings revealed that work environment significantly influenced service delivery. Behavioural work environment positively influenced service delivery while physical work environment negatively influenced service delivery. The study concluded that work environment enhanced service delivery of health information management practitioners in teaching hospitals in South-West, Nigeria. The study recommended that management of university teaching hospitals should maintain a supportive work environment to enhance the service delivery of HIM practitioners.
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