Total Quality Management: A Veritable Management Change Strategy for Enhanced Organizational Productivity and Performance in Nigeria

Abstract

This study showcases Total Quality Management (TQM) as a veritable management change strategy for enhancing organizational productivity and performance on continuous basis. The study is carried out through a survey process involving four manufacturing firms in Lagos Metropolis. A well designed questionnaire is employed to generate data from fifty respondents (ten from each firm), through a simple random selection process. Results from the study indicate that TQM is a change management strategy geared towards continuous improvements in organizational productivity and performance. ajor recommendations given at the end of the study include: Organizations should embrace change where it is deemed necessary and manage it effectively to achieve the best results possible from it. Organizations should continuously seek to achieve the best level of productivity and performance capable of giving their customers maximum satisfaction to profitably remain in business.

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