Impact Of Bus Rapid Transit System (Brt) On Passengers' Satisfaction In Lagos Metropolis, Nigeria

Abstract

As cities attempt to address their urban mobility problems, the
alternative transportation options emerge. In recent years, one of these
options is the Bus Rapid Transit System (BRT). It is in the light of this,
that the paper examined the impact of BRT on passengers' satisfaction
in Lagos Metropolis. Data were collected through the use of
questionnaire that was administered using simple random sampling
technique. Also, secondary data were used. Findings revealed that
less than average of the passengers were satisfied with the BRT system
while some were fully dissatisfied. The paper concluded that BRT can
be a practical and technical alternative to highway reconstruction.
Therefore there is need to: ensure greater coordination with local
planning and operating agencies for the purpose of identifying BRT
potentials; conduct research, develop operational techniques and
promote the use of Intelligent Transport System (ITS) technology to
enable safe and efficient deployment of BRT.