Quality Healthcare Delivery and Patients’ Satisfaction in State Hospitals, Ibadan, Oyo State, Nigeria
Keywords:
Patient Satisfaction, Quality of Health Care, Healthcare Delivery, Primary Health CareAbstract
This survey analyzed the effects of healthcare quality dimensions on patient satisfaction in Oyo State Hospitals in Ibadan. The study 422 healthcare professionals and patients, using structured questionnaires. The survey collected socio-demographic data and evaluated levels of patient satisfaction, and perceptions of healthcare quality. Patient satisfaction, a key measure of healthcare quality, significantly impacts healthcare choices and fosters trust, especially in developing nations. Despite its importance, quality care and patient satisfaction levels in Nigeria face challenges in primary and secondary care settings. Statistical methods; multiple regression analyses were applied to measure the impact of healthcare quality on patient satisfaction, with a 95% confidence level. The sample consisted of 50.9% female and 49.1% male respondents, with most aged 26-35 (37.9%) and 36-45 (34.1%). Married respondents made up 49.1%, and 75.1% had 1-10 years of hospital experience. Quality healthcare delivery similarly enhances satisfaction, with a 0.185-unit increase per quality improvement. The findings suggest a need for targeted strategies to enhance healthcare quality standards, to improve patient experiences and satisfaction levels in Nigerian state hospitals.
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